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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

The lead time is 35-65 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account or by L/C:

30% deposit in advance, 70% balance before delivery.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. During the guarantee period ,the seller should be responsible for quality problems. The guarantee time is 18 months from the delivery date (The guarantee period means the quality guarantee of complete equipment) .

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Please contact us for further information.

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